The Inland Rail program is Australia’s largest transport infrastructure project. The ICT team is a core function, enabling project work along the 1,700km alignment. In 2019 The Herb Cottage developed Instructional and process documentation for end-users and subcontractors, and UAT scripts for third party software implementation.
Rainbow Power
Working closely with the installers and the web team, The Herb Cottage updated the Rainbow Power Solar battery install guides and guidelines. We streamlined the documentation process and updated both content and formatting. We leveraged the client’s CMS to generate snippets and create a large volume of reusable multi-target content for print and online, usable…
TechProject/MSP Cube
The Herb Cottage worked closely with the development team and the BA team to develop processes, bring maturity to the development cycle, and document new functionality for Tech Project’s MSPCube Marketplace application. We worked closely with clients (sometimes on client site in Sydney) to develop requirements and system documentation for both internal targets e.g. API…
City of Redlands
The Herb Cottage was engaged to develop a terminology glossary, designed as a key component of the organisation-wide push for best practice, standardisation, and alignment with ISO 21500. We liaised closely with project delivery teams, the project management office, the finance function and the asset management team to understand the change process underway within the…
Ventyx/ABB
in 2010, The Herb Cottage was engaged to update the Ellipse ERP suite’s Materials stream documentation including single-sourced help, release notes and training materials. In 2013, The Herb Cottage was engaged on a project to develop the user guides for a major in-house SAP implementation (including FICO and HR modules). in 2016, The Herb Cottage…
myosh
The Herb Cottage was engaged to capture business needs and develop detailed requirements for implementations and upgrades of the myosh work, health and safety software, for clients including: Bank of Queensland, Wesfarmers, and Broome International Airport.
Gensolve
The Herb Cottage was engaged to develop online help and client support systems, single sourcing all content including help and training manuals for the Gensolve Pactice Manager application. In addition we supported and trained end users in adoption, implementation, and day-to-day use of the system.